Effective Date: July 29, 2025
These Terms of Service ("Terms") govern your access to and use of the TOM Convention website at tomconvention.com (the "Site"), as well as your participation in our events, including ticket purchases and related services. By attending Tom Convention or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree, do not use the Site or services.
1. Eligibility
You must be at least 18 years old or have parental consent to use our services. You agree to provide accurate information during registration or purchases.
2. Use of the Site and Services
- You may use the Site to learn about TOM Convention, sign up for updates, purchase tickets, and interact with content.
- Prohibited activities include: unauthorized copying of content, disrupting the Site, harassing others, or violating laws.
- All tickets are VIP passes; event details (e.g., panels, Q&A, merch hall) are subject to change. Updates will be communicated via email or social media.
- Question Submission: When using our question submission system: Questions must be appropriate and respectful; Spam or inappropriate content will be removed; We reserve the right to moderate questions for content; Limit of 2 questions per person per panelist.
3. Payments and Refunds
- Payments are processed securely via Stripe. You agree to Stripe's terms for transactions.
- Ticket sales are final and non-refundable, except as required by law or in cases of event cancellation (full refunds issued minus processing fees).
- Hotel discounts (mention "Tom Con") are subject to availability and Crowne Plaza's policies.
4. Intellectual Property
All content on the Site (e.g., logos, text, images) is owned by us or our licensors. You may not reproduce or distribute it without permission.
5. Event Participation
- All Attendee VIPs must comply with event rules, including no backstage access (as there is no backstage!) and respect for guests and participants.
- We reserve the right to remove disruptive individuals without refund.
- Event Guidelines: TOM Convention is a celebration of Christian alternative rock music. We expect all attendees to: Treat all guests, staff, and fellow attendees with respect; Follow venue rules and regulations; Respect the artists' time and personal space; Keep questions appropriate and respectful during panels.
- Photography and Recording: By attending Tom Convention, you consent to being photographed or recorded for promotional purposes unless you notify us otherwise. Please respect any "no photography" periods during the event.
6. Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from use of the Site or services. Tom Convention and its organizers are not liable for any loss, damage, or injury that may occur during the event. Attend at your own risk. Our total liability shall not exceed the amount you paid us in the past 12 months.
7. Indemnification
You agree to indemnify us against claims arising from your violation of these Terms or misuse of services.
8. Governing Law
These Terms are governed by the laws of California, USA, without regard to conflict of laws principles.
9. Changes to Terms
We may update these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use constitutes acceptance of changes.
Contact Us
For questions about these Terms, email hello@tomconvention.com.